What to Look For in a Monitoring Station: Insights from Emergency24’s Five Decades of Excellence


Choosing the right monitoring station for your security business needs is a critical decision that affects not just the safety of your customers but the longevity of your business. With over 50 years of experience in the industry, Emergency24 stands out as a beacon of reliability, innovation, and comprehensive service in the alarm monitoring world. Here’s what makes us a leader and what you should look for when selecting a monitoring station.

Unwavering Experience and Reliability

Emergency24 has been a trusted name in alarm monitoring for more than half a century. Our long-standing presence in the industry is a testament to our commitment to quality, innovation, and customer satisfaction. It’s not just about the years in service but also the depth of understanding and insight into fire and security needs that come with it.

Constant Innovation and Comprehensive Capabilities

We live in a world where technology evolves at an unprecedented pace, and the security sector is no exception. Emergency24 places a strong emphasis on constant innovation, ensuring that our services are not just up-to-date but also forward-thinking. Our ability to adapt and incorporate the latest advancements keeps us, and more importantly, our clients, ahead of the curve.

The Widest Range of Alarm Monitoring Capabilities

Our infrastructure supports the industry’s widest range of alarm monitoring capabilities. Whether it’s receiving signals in all standard formats or accommodating any communication channel, Emergency24 has a tailored solution for all your alarm system installations. This versatility ensures that no matter how unique the security requirements are, we have the means to meet them efficiently.

Expertise and Professionalism of Staff

The cornerstone of any reputable monitoring station is its operators. Emergency24 takes pride in our extensive and rigorous 8-week training program, which encompasses textbook learning, role-playing, mentoring, exams, and continuous on-the-job training. Our operators are not just trained; they are nurtured to become the best in the field. They undergo quarterly tests and ongoing quality review coaching sessions to ensure their skills and knowledge are always at the peak of performance. Our operators are compensated and rewarded for their productivity and their quality which aligns them with your goals of high quality and fast responses.

When evaluating a monitoring station, consider the training and proficiency of its staff. The individuals monitoring your customer’s alarms are the first line of defense in an emergency, making their expertise invaluable.

Comprehensive Service Offerings

Our offerings span beyond traditional security alarm monitoring. From fire and environmental monitoring to more specialized services like elevator and mechanical monitoring, Emergency24 empowers security dealers to meet a wider range of needs allowing them to scale their business. 

Customer Service and Support

The quality of customer service is often the distinguishing factor between a good monitoring station and a great one. Emergency24’s commitment to excellence is reflected in our technology and services and how we interact with our clients. Our support team is knowledgeable, friendly, and always ready to assist, ensuring that your concerns and queries are addressed promptly and satisfactorily.

Choosing a Partner in Safety

In Emergency24, you have a partner with a proven track record, a commitment to innovation, and a comprehensive range of services backed by a team of highly trained professionals. As you consider your options for a monitoring station, remember that what you’re choosing is more than a service provider; you’re selecting a partner in success.

About Emergency24 

As an Underwriters Laboratories-listed and FM-approved central station with redundancy, Emergency24 has remained a leader among central stations since 1967. We are family-owned with a rich history of innovation and an impressive list of industry firsts, we continue to keep our dealers and their subscribers first. Call us to learn more at 1.800.800.3624. 

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