In the alarm industry, choosing a central station is more than a line item. It’s a long-term business decision that directly impacts your customers, your reputation, and your recurring revenue. Emergency24 was built with one purpose in mind: to be the kind of monitoring partner that helps dealers grow without competing with them.
A Family-Owned Partner for Dealers
For more than 57 years, Emergency24 has operated as a family-owned, independent central station. That independence matters. Unlike many national players, we don’t sell direct to end users, and we don’t compete with the dealers who trust us with their accounts. Our role is to support your business, not control it.
When you choose Emergency24, you’re getting a partner that understands your business model and has built its entire operation around dealer success.
Onboarding That Moves at Your Pace, Not Ours
We know that moving accounts can feel like a risk. That’s why our onboarding process is designed to be fast, flexible, and fully supported by real people who know the industry.
- Submit agreements through the method that works best for you: fax, mail, or our secure portal.
- Activate accounts immediately with temporary phone setup while paperwork clears.
- Verify signals and panel compatibility before accounts ever go live.
- Work directly with our technical support team, not a ticket queue.
This process has helped hundreds of dealers make smooth transitions without service interruptions or customer frustration.
Speed That Protects Your Customers and Your Reputation
Digital dispatch speed is more than a feature here, it’s a priority. Through continuous investment in technology, Emergency24 delivers some of the fastest response times in the industry. Our partnerships with Honeywell, Keltron, AES, and CheKT allow us to integrate seamlessly with over 15,000 panel formats, giving you unmatched flexibility and reliability.
When an alarm comes in, speed matters, and we’ve built our infrastructure to reflect that.
A Partner That Stays Behind the Scenes
Your brand is what your customers know. We support that by staying behind the scenes, delivering best-in-class monitoring without diluting your customer relationships. We offer:
- Five fully redundant monitoring centers across the U.S.
- UL Listed monitoring, NFPA and CSAA compliance.
- Branded after-hours answering service if you need it.
- Two-way text messaging for non-critical alarm signals.
Your customer experience stays under your name, your logo, and your control.
Technology That Moves With You
Technology evolves fast, and dealers need a partner that doesn’t lag behind. Emergency24 has spent decades building relationships with key industry manufacturers, so when your customers upgrade panels, add verification, or move to new communication paths, we’re already compatible. That means no forced migrations, no workarounds, and no unnecessary headaches.
Grow With a Partner Who’s Invested in Your Success
Emergency24 isn’t a vendor. We’re a partner focused on helping you protect and grow your RMR while keeping your customer relationships intact. Whether you’re moving a handful of accounts or thousands, our team makes the process clear, fast, and predictable.
Let’s talk about growing your RMR. Call Tom McNeil at 1-800-800-3624 or Schedule a call and see how a monitoring partner that doesn’t compete with you can help your business scale.
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